ANGRY Vodafone customers turn to social media to vent their frustrations after hot weather caused a major outage.
Vodafone Australia said on its Twitter account an air-conditioning meltdown at Tullamarine had cut services to 15 per cent of the national 2G and 3G call network.
The telco then turned to its Facebook page to update customers on the progress of repairs.
A message posted on the page about midnight said:
“We’ve begun restoring normal services for everyone and repairs of the affected equipment are underway. Please switch your phone off and back on again to restore your connection to the network.
We apologise for the inconvenience caused and thank you for your patience.”
More than 500 angry customers voiced their frustration on the company’s Facebook page and hundreds more tweeted about the issue using the hashtag #vodafail.
“Dear Vodafone, thanks for the outage – don’t worry, I don’t need my phone to speak or communicate with anyone #vodafail,” one user tweeted.
Many wanted to know whether they would be reimbursed for the outage.
“I have had no service for over 12 hours yet I will still be charged for it as always. Don’t thank me for my patience as I have NON (sic) thanks to your pathetic coverage & your incompetent service centre. Maybe you should have spent all the money you make on over priced phone plans & keep all you staff here rather than out sourcing them,” one customer posted on the Facebook page.
Meanwhile, authorities have scolded parents for putting their children at risk after seven were left locked in cars during yesterday's hot weather.
Ambulance Victoria spokeswoman Lauren Nowak said paramedics had responded to seven cases of children locked in vehicles as the temperatures tipped over 39C.
Two toddlers trapped in a vehicle in Greensborough during the morning caused concern, but all children were safely freed.
RACV road user behaviour manager Melinda Congiu said it was extremely disappointing motorists were failing to heed the message that locking children in cars was life-threatening.
"It can only take a few minutes for a child locked in a car with that temperature to become seriously ill or die due to heatstroke or dehydration," Ms Congiu said.
"Heat in cars can kill children three times more quickly than it would adults."
RACV patrols responded to more than 1134 call-outs relating to vulnerable young children, babies and animals locked in cars this year.
More than 25 people were also treated by paramedics after suffering heat-related illness in yesterday's sizzler as the temperature hit 39.6C in Melbourne.
Rural districts were placed on alert as firefighters around Victoria kept bushfires at bay amid record-breaking conditions.
Mildura readings soared to 45.5C and Ouyen reached 45.8C to set November records.
CFA spokesman Brett Boatman said extra fire-bombing aircraft were called in ahead of the danger season to cope with the threat of spreading fires.
"It's a timely reminder the peak of our fire season is not far around the corner," Mr Boatman said.
He said the fire authority was gearing up for the busiest fire season in years.
It took 15 fire trucks and two aircraft to douse the worst blaze of the day near Baringhup West, southwest of Bendigo, after a grassfire ripped through 200ha.
The fire was controlled by 6.40pm, while earlier the southbound lane of the Hume Freeway was temporarily closed due to an encroaching grassfire near Locksley.
Schools took action to protect children from the heat, with Keilor Heights principal Nick Guilieri saying children were allowed 20 minutes in the sun and encouraged to drink lots of water.
But as thousands of people flocked to beaches, waterways and local pools, the forces of nature conspired against schoolies desperate to hit the surf in Torquay after a red algae outbreak forced the beach's closure temporarily.
Hundreds of sweltering residents endured power outages in Melbourne and in the state's northwest, with Victoria's power useage peaking at nearly 9500 megawatts at 5pm.
Read more on the Herald Sun.